No, if a ticketed PNR is sent to us, we send it back to the originating PCC immediately.

There is a development planned for Q4 2018 to process PNRs that have been ticketed on the same day as that we need to process them (voiding) and one that will check the cancellation fee attached to a ticket and only rebook if the saving is more than the cancellation fee

When we process a PNR (unticketed) and we find a saving, we will charge for that, regardless of the fact if the PNR will be ticketed (or if the client decides not to take the ticket). We do not retrieve a PNR once it has left our system (GDPR/Privacy) so once it has left our system, and we have found a saving, we will charge for that.

It takes roughly 2 – 3 minutes. The first few PNRs might take a little longer, as the system optimizes itself per customer and will check for the best availabilities first on those foreign PCCs on which it has had the most success for that customer, so a few results need to be achieved and then the average processing time hits the 2-3 minute mark.

A PNR must have all segments on an HK-status and a filed fare needs to be present in the booking. When sending PNRs that contain children, we kindly ask that the children are booked using the GDS standards, ie. have the proper PTC-codes in place (such as C08, …)

Yes, this is one of the base settings we always use, ie. when a PNR has baggage included, when rebooking, we will always rebook to baggage inclusive fares.

Yes, this can be done on per PNR basis. When certain remarks are present in a PNR, First Gear will comply to these and hence will only rebook to fares that are exchangeable/refundable.

Yes, we can handle PNRs containing ADT, CHD, INF, …

A short and simple answer, yes.

Yes, we can keep a PNR in the system (if ticketing time limits of the original fare permit) and keep on checking for cheaper fares in this period. Once we find a cheaper alternative, First Gear will rebook and requote.

No, we handle “regular” bookings with up to 9 passengers

In the event this happens, First Gear has many built-in checks. For instance, checking to see if a booking has been ticketed, making sure segments retain HK-status… all these checks go on throughout the rebook process and appropriate actions are taken by First Gear at the time it encounters one of these non-conforming items

Implementing a new customer on our side takes roughly 2 business days. The provisioning process at the side of the GDS does take some time as well. Please note the following average times this process takes at the different suppliers can be up to three weeks.

Yes, this is perfectly possible, but take the individual provisioning times of the GDSs into consideration. What we do not do however, is rebook bookings from GDS A to GDS B. A PNR stays on the GDS on which it was created.

Yes, we can customize the additional info you want in the PNR. This is done during the setup process and is handled by our development team, who will be in touch with the customer to fine-tune this information in the PNR.

There is an allowance for a full week of testing. Since we do need to have a full setup with the GDS in place, we do ask for a singed contract.

Once you sign-up, you get an access to the First Gear administrative website. Here you’ll find up to the minute overviews of the PNRs that are being processed, see the savings that have been created and much more. Raw data can be exported so you can analyse this further in your own BI-systems. The website will also allow you to configure First Gear (ie. provide accountcodes with carriers and O&Ds for use with your PNRs).

The answer is: No, our customers have not received any ADM that is due to the usage of First Gear. The system has been in operation since 2014 (and in pilot phase well before that) and to date, we have yet to see the first ADM issues by an airline for a modification made by First Gear.

Yes, Cherimoya shall comply with all applicable data protection laws, including in particular with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (the “Regulation”), if applicable.

Cherimoya will act as a processor and Customer will act as the controller(s) as defined in the Regulation. Cherimoya shall process personal data only insofar as required, and Cherimoya shall implement and observe any instructions from the Customer to ensure compliance with applicable legislation, including with respect to security, confidentiality, data subject rights, transparency and termination of data processing activities.